FAQs

Got a Question? We got the answer!

  • Other
    Am I able to register my AVVA vehicle in my name?
    No. AVVA will have a 3rd party vendor process the registration with both the county and state departments of motor vehicles for issuance of license plates & registration stickers.
  • Vehicle Inventory and Search
    Are AVVA vehicles inspected for reliability and safety?
    All AVVA vehicles receive a 167-point inspection by one of our vehicle experts prior to delivery. Any item(s) that did not pass the 167-point inspection have been replaced or repaired.
  • Vehicle Inventory and Search
    Are AVVA’s vehicle prices negotiable?
    We don't negotiate on pricing; We don't add on any dealer or doc fees.
  • Other
    Can I make alterations to the vehicle like getting my windows tinted?
    Unfortunately, no. It is AVVA’s policy that no alterations be made to a vehicle.
  • AVVA Membership Registration and Approval
    Can I use an AVVA vehicle for commercial purposes?
    AVVA members may NOT,at any time, operate the Motor Vehicle in or for any commercial for-profit enterprise such as ridesharing or delivery service of any kind.
  • Vehicle Delivery
    Do I have to be available at delivery, or can someone get the car on my behalf?
    The principal driver of the vehicle identified in your membership agreement must be present to accept delivery of the vehicle.
  • AVVA Membership Registration and Approval
    Does AVVA accepted Trade Ins?
    At the current time, AVVA is not accepting trade-ins. However, that may change in the near future.
  • Warranty and Coverage
    Does AVVA offer any warranties or protections?
    All vehicle maintenance, repairs, tire/wheel replacement is covered by AVVA. We do maintain extended warranties on all vehicles and wheel/tire coverage and we manage the whole process for you in the event of a repair or regularly scheduled maintenance.
  • Warranty and Coverage
    Does AVVA offer GAP coverage?
    GAP insurance is an optional car insurance coverage that helps pay off an auto loan or lease contract if the car is totaled or stolen and the amount owed is more than the car's depreciated value. GAP insurance is not required with AVVA.
  • Vehicle Inventory and Search
    Does AVVA own its vehicles?
    Yes. The vehicles included in our membership program are owned by AVVA.
  • Warranty and Coverage
    Does AVVA provide roadside assistance?
    AVVA is always with you! Available 24 hours a day, 7 days a week (including holidays). 1. Towing Assistance – When emergency towing is necessary, your vehicle will be towed to the nearest service facility or to any location of your choice. 2. Battery Service – If a battery failure occurs, a jump-start will be applied to start the your vehicle. 3. Flat Tire Assistance – Service consists of the removal of the flat tire and its replacement with the your spare tire. 4. Fuel, Oil, Water, Other Fluids – An emergency supply of fluids will be delivered to you in immediate need. Not to worry though because the cost of the fluids is billed to AVVA. 5. Lockout Assistance – If your keys are locked inside your vehicle, assistance will be provided in gaining entry to the vehicle. The cost of key cutting/replacement is not covered under this program and is an expense you will be responsible for paying.
  • Other
    Does my AVVA membership terms and/or taxes change if I change my home address?
    As long as you live in the state of Texas, there will be no changes to the terms of membership and/or taxes included in your monthly payments. If you move from the state of Texas to another state with your AVVA vehicle, you will be responsible for additional taxes, title registration fees, license plate fees and other costs required by the state in which you move. Likewise, there may be requirements for additional insurance rate premiums required by the state. All these additional costs may modify your monthly payment.
  • Warranty and Coverage
    Does my Membership include Auto Collision and Comprehensive Coverage?
    YES! AVVA provides full collision and comprehensive insurance coverage on your vehicle in the event you have an accident that is your fault or the vehicle is stolen or damaged under a covered claim. AVVA is the loss payee on this coverage. Coverage is not available for intentional damage caused by you to the vehicle. The insurance deductible that you are responsible in the event of a claim under the collision and comprehensive coverage is $1000 per claim.
  • AVVA Membership Registration and Approval
    How do I change my payment option?
    You will be provided at delivery with a customer service number that can facilitate payment updates.
  • Warranty and Coverage
    How do I find a repair facility that works with my AVVA membership?
    Like our bodies, vehicles need regular maintenance to stay healthy. Even unexpected issues require maintenance to allow us to perform at our best! When you find yourself faced with the unexpected or simply needing regular care, AVVA has you covered with multiple options! AVVA provides our entire vehicle fleet with regular and unscheduled maintenance, simply reach out to our AVVA team at 855-508-AVVA and we will make sure to connect you with a local service department to take care of your auto needs.
  • AVVA Membership Registration and Approval
    How do I find my bank routing number and bank account number?
    The bank routing number is a 9 digit number that is unique to your bank and can be located on the bottom left corner of your personal check below the "memo line." The bank account number is a 10 to 12 digit number that is unique to your account and can be located on the bottom of your personal check to the right of the routing number.
  • AVVA Membership Registration and Approval
    How do I get an AVVA vehicle?
    If you're located in the DFW area, you can begin the journey to finding your next vehicle on our homepage now! driveavva.com
  • Warranty and Coverage
    How do I make a maintenance request on my vehicle?
    AVVA equips you to be on the road to success by prescheduling regular maintenance on your vehicle including oil changes, annual inspections and tire replacement. You will be notified directly by an AVVA Advocate to schedule the required maintenance and be provided with service options. For unscheduled or immediate maintenance and repairs, simply reach out to our AVVA team at 855-508-AVVA and we will make sure to connect you with a local service department to take care of your auto needs.
  • AVVA Membership Registration and Approval
    How does AVVA determine vehicle pricing?
    Our member contracts are based on current wholesale value for each vehicle. If you wish to purchase a vehicle directly from us, at anytime, your cost is the current wholesale value based on our industry sources plus $1,000.
  • Other
    How does vehicle registration work?
    Your AVVA vehicle is registered to AVVA, Inc. as title owner of the vehicle.
  • Vehicle Delivery
    How long will my delivery appointment take?
    We hope this will be the most exciting time for you! We promise to be quick & will have you ready to ride as soon as we answer all your questions.
  • Vehicle Inventory and Search
    How soon is the vehicle delivered?
    Once you are approved and have submitted your fully-refundable deposit and nonrefundable delivery fee, typical delivery time is between 3-5 days.
  • AVVA Membership Registration and Approval
    How will I know when my scheduled pick-up is confirmed?
    You will get an e-mail or text confirming your scheduled drop off day & time. Our Delivery Associate will also call or text when they are en route.
  • AVVA Membership Registration and Approval
    I am self employed. What documents can I provide to show proof of income?
    We love entreprenuers! You can supply a copy of last year's tax return to verify income. We will also review your bank account records.
  • AVVA Membership Registration and Approval
    I don’t live in the state of Texas. Can I become an AVVA member?
    We are only accepting memberships in the state of Texas at this time. We hope to be in your state soon. Stay tuned!
  • AVVA Membership Registration and Approval
    I have a previous personal bankruptcy. How does that affect my AVVA membership application
    Life doesn't always go as planned. AVVA understands & desires to empower you to be successful in all facets of life! If it has been more than five (5) years since your personal bankruptcy and you can demonstrate stable income now, you are eligible for an AVVA membership. We'd be thrilled to have you as part of the AVVA family!
  • AVVA Membership Registration and Approval
    I recently started a new job or switched jobs. What documents can I provide for proof of income?
    Congratulations! Simply submit your current and prior job information and we will do a review of your bank account records will verify your eligibility.
  • Vehicle Delivery
    Is there a delivery fee?
    There is a $299 non-refundable delivery fee for all vehicles.
  • AVVA Membership Registration and Approval
    My legal name has recently changed and no longer matches my driver’s license. Is that OK?
    If you are changing your legal name in the state of Texas, you are required to make a change of name on your Texas drivers license. We can help you by directing you to the following link so you can make the change and become an AVVA member. https://www.dps.texas.gov/driverlicense/changes.htm
  • AVVA Membership Registration and Approval
    What are my options if I do not like my vehicle when it is delivered?
    You have seven (7) days to return the vehicle under your membership contract and an allowance of 100 miles on the vehicle for a full refund of your deposit and cancellation of your contract.
  • AVVA Membership Registration and Approval
    What documents and information do I need to provide for the registration process?
    You will need to provide basic information such as name, phone, and email + SSN, an image of your drivers license current auto insurance provider (if applicable), current insurance policy number (if applicable), proof of residency, proof of employment, an active debit card + consent to a background check.
  • Vehicle Delivery
    What geographic location does AVVA Serve?
    At this time, the Dallas - Fort Worth area.
  • Vehicle Delivery
    What happens at delivery?
    AVVA will deliver your vehicle to your home or office for your inspection and signature for acceptance of delivery. Our Delivery Associate will also help link up your phone with your car provided your phone is ready and able to do so.
  • Other
    What if I move shortly after receiving my AVVA vehicle?
    We know that moving is more than just boxes! We're here to help during this time. You simply need to update your contact details and physical address with AVVA by calling us at 855-508-AVVA.
  • AVVA Membership Registration and Approval
    What is my out-the-door price?
    $1,299. A $1,000 refundable deposit plus a $299 non-refundable delivery fee for the vehicle. Your first monthly payment will be due 30-days following the day you sign your AVVA Member Agreement.
  • AVVA Membership Registration and Approval
    What is proof of residence?
    This means we are making sure you live where you state you live.
  • Other
    What is the difference between income verification and employment verification?
    We need to know that the money we are basing our underwriting decision on is based on a job because that tells us that we can count on that income consistently.
  • AVVA Membership Registration and Approval
    When is my first payment due on my vehicle?
    Your first monthly payment is due 30-days after you sign your Member Agreement.
  • Vehicle Inventory and Search
    Where are AVVA vehicles located?
    All AVVA vehicles are located in the Dallas/Ft. Worth metroplex area.
  • Vehicle Inventory and Search
    Where does AVVA get its vehicles?
    In order to ensure all vehicles have been properly maintained and kept to the highest standards of care; AVVA sources its new and 6 to 36 month vehicles through major car rental companies and other reliable channels.
  • AVVA Membership Registration and Approval
    Why do I need to provide AVVA access to my bank account to obtain approval?
    By allowing access, we can make approval decisions faster. At AVVA, we do not rely on FICO scores and credit checks for membership approval. Rather than looking at your past credit, we look at our member's current and future ability to maintain their membership commitment. Through our strategic partner DecisionLogic, we analyze your historical bank records through a secured and safe process to confirm household income and financial standing.
  • Vehicle Delivery
    Will I need to interact with the delivery advocate in person?
    We are so excited to meet you! The well-being of all AVVA family members is important to us. We respect the necessity of social distancing & will adhere to those protocols during the delivery process. When the car is delivered to you, you will need to sign off on a final inspection document and odometer statement prior to obtaining the keys to your vehicle.
  • Vehicle Delivery
    Will my license plates arrive with the vehicle?
    Your permanent license plates will be mailed or delivered to you within 30-days from the start of your membership.

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