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FAQs

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  • Other
    Am I able to register my AVVA vehicle in my name?

    Yes. AVVA will have a third-party vendor process the registration process with the county and state department of motor vehicles for issuance of license plates and registration stickers.

  • Vehicle Inventory and Search
    Are AVVA vehicles inspected for reliability and safety?

    All AVVA vehicles receive a 167-point inspection by one of our vehicle experts prior to delivery. Any item(s) that did not pass the 167-point inspection have been replaced or repaired.

  • Vehicle Inventory and Search
    Are AVVA’s vehicle prices negotiable?

    We don't negotiate on pricing; our vehicles are priced based on Wholesale Clean Auction prices and we don't add on any dealer or doc fees.

  • AVVA Membership Registration and Approval
    Can I just purchase the vehicle that I want?

    Yes, AVVA provides you the ability to purchase our vehicles outright if you chose. Your purchase price is the estimated wholesale value of the vehicle plus $1,000.

  • Vehicle Inventory and Search
    Can I make modifications to the vehicle after it is delivered?

    Certain modifications are allowed, such as changing the style of wheels, tires and accessories; however, such modifications are made at your expense. Keep in mind that such modifications may also trigger excess wear and tear and/or other reimbursable costs to AVVA upon the return of the vehicle at the end of the membership term.

  • AVVA Membership Registration and Approval
    Can I schedule an earlier pick-up date than what is showing during my purchase?

    The earliest delivery date shown is the soonest we can get the vehicle to you to conduct our inspection and ensure the quality of your vehicle prior to delivery.

  • Vehicle Delivery
    Do I have to be available at delivery, or can someone get the car on my behalf?

    The principal driver of the vehicle identified in your membership agreement must be present to accept delivery of the vehicle and to confirm the download and registration of the AVVA App associated with the vehicle.

  • AVVA Membership Registration and Approval
    Does AVVA accepted Trade Ins?

    At the current time, AVVA is not accepting trade-in vehicles. However, that may change in the near future.

  • Warranty and Coverage
    Does AVVA offer any warranties or protections?

    All vehicle maintenance, repairs, tire/wheel replacement is covered by AVVA. We do maintain extended warranties on all vehicles and wheel/tire coverage and we manage the whole process for you in the event of a repair or regularly scheduled maintenance.

  • Warranty and Coverage
    Does AVVA offer GAP coverage?

    There is no need for GAP insurance with your AVVA membership. We got you covered.

  • Vehicle Inventory and Search
    Does AVVA own its vehicles?

    Yes. The vehicles included in our membership program are owned by AVVA.

  • Warranty and Coverage
    Does AVVA provide roadside assistance?

    Yes. Available 24 hours a day, 7 days a week (including holidays). 1. Towing Assistance – When emergency towing is necessary, your vehicle will be towed to the nearest service facility or to any location of your choice. 2. Battery Service – If a battery failure occurs, a jump-start will be applied to start the your vehicle. 3. Flat Tire Assistance – Service consists of the removal of the flat tire and its replacement with the your spare tire. 4. Fuel, Oil, Water, Other Fluids – An emergency supply of fluids will be delivered to you if you are in immediate need. The cost of the fluids is billed to AVVA. 5. Lockout Assistance – If your keys are locked inside your vehicle, assistance will be provided in gaining entry to the vehicle. The cost of key cutting/replacement is not covered under this program and is an expense you will be responsible for paying.

  • Other
    Does my AVVA membership terms and/or taxes change if I change my home address?

    As long as you live in the state of Texas, there will be no changes to the terms of membership and/or taxes included in your monthly payments. If you move from the state of Texas to another state with your AVVA vehicle, you will be responsible for additional taxes, title registration fees, license plate fees and other costs required by the state in which you move. Likewise, there may be responsible for additional insurance rate premium required by the state. All these additional costs may modify your monthly payment.

  • AVVA Membership Registration and Approval
    How do I change my payment option?

    Log into the AVVA app, and go to Payment History where you can change your payment information.

  • Warranty and Coverage
    How do I find a repair facility that works with my AVVA membership?

    If you need maintenance on your vehicle, AVVA provides you multiple options. First, we provide our entire vehicle fleet with regular and unscheduled maintenance through Firestone Complete Auto Care facilities and any service department of a dealership for your make of vehicle.

  • AVVA Membership Registration and Approval
    How do I find my bank routing number and bank account number?

    The bank routing number is a 9 digit number that is unique to your bank and can be located on the bottom left corner of your personal check below the "memo line." The bank account number is a 10 to 12 digit number that is unique to your account and can be located on the bottom of your personal check to the right of the routing number.

  • AVVA Membership Registration and Approval
    How do I get an AVVA vehicle?

    COMING SOON: Visit DriveAVVA.com, search for your desired vehicle and complete the application process online.

  • Warranty and Coverage
    How do I make a maintenance request on my vehicle.

    AVVA pre-schedules regular maintenance on your vehicle such as oil changes, annual inspections and tire replacement. You will be notified directly through the AVVA App to schedule the required maintenance and provided service provider options. For unscheduled or immediate maintenance and repairs, you can take your vehicle to the nearest Firestone Complete Auto Care facility or dealer service facility and they will service your vehicle on your behalf.

  • AVVA Membership Registration and Approval
    How does AVVA determine vehicle pricing?

    Our member contracts are based on current wholesale value for each vehicle. If you wish to purchase a vehicle directly from us, at anytime, your cost is the current wholesale value based on our industry sources plus $1,000.

  • Other
    How does vehicle registration work?

    Upon delivery of your vehicle, AVVA will have a third-party vendor process the registration process with the county and state department of motor vehicles for issuance of license plates and registration stickers.

  • Vehicle Delivery
    How long will my delivery appointment take?

    30 minutes or less.

  • Vehicle Inventory and Search
    How soon is vehicle delivered?

    Once you are approved and have submitted your first payment, typical delivery time is between 3-5 days.

  • AVVA Membership Registration and Approval
    How will I know when my scheduled pick-up is confirmed?

    You will get an email and phone call confirming your scheduled drop off day & time.

  • AVVA Membership Registration and Approval
    I am self employed. What documents can I provide to show proof of income?

    No Problem! You can supply a copy of your last year tax return to verify income and we will verify income through a review of your bank account records.

  • AVVA Membership Registration and Approval
    I don’t live in the state of Texas. Can I become an AVVA member?

    Unfortunately, we are only accepting memberships in the state of Texas at this time. We hope to be in your state soon.

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