FAQs
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AVVA Membership Registration and Approval
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Other
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Vehicle Delivery
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Vehicle Inventory and Search
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Warranty and Coverage
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Reset
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OtherAm I able to register my AVVA vehicle in my name?All AVVA vehicles are registered to AVVA for the duration of the membership.
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Vehicle Inventory and SearchAre AVVA’s vehicle prices negotiable?AVVA’s monthly membership prices are fixed.
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OtherCan I make alterations to the vehicle like getting my windows tinted?It is AVVA’s policy that no alterations be made to a vehicle.
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AVVA Membership Registration and ApprovalCan I use an AVVA vehicle for commercial purposes?AVVA members may NOT, at any time, operate the Motor Vehicle in or for any commercial for-profit enterprise such as ridesharing or delivery service of any kind.
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Vehicle DeliveryDo I have to be available at delivery, or can someone get the car on my behalf?The principal driver of the vehicle identified in your membership agreement must be present to accept delivery of the vehicle.
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AVVA Membership Registration and ApprovalDoes AVVA accepted Trade Ins?Currently, AVVA is not accepting trade-ins.
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Warranty and CoverageDoes AVVA offer any warranties or protections?All AVVA vehicles are covered by a comprehensive warranty for the duration of the membership.
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Warranty and CoverageDoes AVVA offer GAP coverage?GAP insurance is not required with AVVA.
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Vehicle Inventory and SearchDoes AVVA own its vehicles?Yes. The vehicles included in our membership program are owned by AVVA.
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Warranty and CoverageDoes AVVA provide roadside assistance?All AVVA memberships include 24/7 roadside assistance, including holidays.
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OtherDoes my AVVA membership terms and/or taxes change if I change my home address?As long as you live in the state of Texas, there will be no changes to the terms of membership and/or taxes included in your monthly payments. If you move outside of the state of Texas, you will be responsible for all applicable taxes, transfer fees and increases in insurance premiums in accordance with state regulations.
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Warranty and CoverageDoes my Membership include Auto Collision and Comprehensive Coverage?AVVA provides collision and comprehensive insurance coverage.
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AVVA Membership Registration and ApprovalHow do I change my payment method?Your payment method can be updated in the AVVA Mobile App. Simply go to your profile and under Billing & Payments you can update your debit or credit card.
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Warranty and CoverageHow do I find a repair facility that works with my AVVA membership?Our Member Services department is always available to help connect you with a repair facility to meet your needs.
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AVVA Membership Registration and ApprovalHow do I get an AVVA vehicle?If you're located in the Dallas/Fort Worth Metroplex in Texas, you can search and apply for an AVVA vehicle membership at our website www.DriveAVVA.com
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Warranty and CoverageHow do I make a maintenance request on my vehicle?Simply reach out to our Member Services team at (469) 472-5548 and we will make sure to connect you with a local service department to take care of your auto needs.
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OtherHow does Registration work? Who pays for it? Who renews it?Your annual registration renewal cost is included as part of your AVVA Membership. AVVA completes and files all registration renewal paperwork. Member Services will reach out to remind you to complete your Texas State Vehicle Inspection. Once you’ve completed your Texas State Vehicle Inspection and notified Member Services, AVVA will be able to process the registration renewal. Your new registration sticker will be mailed directly from AVVA via UPS/FedEx.
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Vehicle DeliveryHow long will my delivery appointment take?You will be given a three hour delivery window. Our delivery team will contact you when they are en route with an ETA. We ask that you reserve an hour for our Delivery Team to complete the process.
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AVVA Membership Registration and ApprovalHow much is due at signing?A $1,000 refundable deposit plus a $299 non-refundable delivery fee for the vehicle. Your first monthly payment will be due 30 days following the day you sign your AVVA Member Agreement.
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Vehicle Inventory and SearchHow soon is the vehicle delivered?Typical delivery time is between 3-5 days.
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AVVA Membership Registration and ApprovalHow will I know when my scheduled pick-up is confirmed?AVVA will contact you via text or email with your scheduled delivery window.
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AVVA Membership Registration and ApprovalI am self employed. What documents can I provide to show proof of income?During the application process, you are asked to link to an active bank account that has at least 90 days of transaction history. This is to verify your income since AVVA does not check credit.
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AVVA Membership Registration and ApprovalI don’t live in the state of Texas. Can I become an AVVA member?At this time, we are only offering memberships in the Dallas/Fort Worth Metroplex in Texas.
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AVVA Membership Registration and ApprovalI recently started a new job or switched jobs. What documents can I provide for proof of income?During the application process, you are asked to link to an active bank account that has at least 90 days of transaction history. This is to verify your income since AVVA does not check credit.
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Vehicle DeliveryIs there a delivery fee?There is a $299 non-refundable delivery fee for all vehicles.
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OtherWhat do I do if my car gives me a warning or service message?Anytime your vehicle alerts you of something call Member Services to report it within 24 hours at (469) 472-5548.
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OtherWhat do I do if my oil level is low?If your vehicle notifies you of any oil service needs, immediately contact Member Services within 24 hours and they will help you. A crucial part of keeping your vehicle healthy is making sure that your oil is properly serviced.
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OtherWhat happens if I get a ticket or citation?You are responsible for all costs or fees involving parking fines, driving violations, road tolls or fees and towing expenses for illegal parking. In the event any of these costs are incurred and paid by AVVA, AVVA will debit the corresponding charges from your payment method on file.
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OtherWhat if I move during my AVVA membership?If you are moving out of state, we will need to terminate your AVVA Membership. Please contact Member Services at [email protected] and provide written notice 60 days prior to moving.
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AVVA Membership Registration and ApprovalWhen is my first payment due?Your first monthly payment is due 30 days after you sign your Member Agreement.
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AVVA Membership Registration and ApprovalWhy do I need to provide AVVA access to my bank account to obtain approval?AVVA uses bank transaction history to verify income and employment since AVVA does not check credit.
